At IM | Health, we dream of a better way to help people live longer, happier, and healthier lives, endeavoring to maximize our patients’ “healthspan”. This all starts with the keystone of our practice: the relationships we have with our patients and clients. 

We are an integrative primary care clinic with a focus on proactive medicine which includes a family practice, urgent care, physical therapy, and nutrition counseling. Our state-of-the-art Performance Center features is a fully equipped fitness facility, designed for personal training. The Front Desk Attendant is responsible for front desk services, and maintaining a warm and inviting atmosphere for members and guests.

The Ideal Candidate will:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow IMH team members.
• Take pride in work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.

Daily Responsibilities Include:

• Greet members/guests as they enter and exit the Performance Center; assisting them with any questions or concerns as they check-in.
• Help to promote our mission by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding IMH policies.
• Resolve member concerns and escalate to a Manager as needed.
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and escalate to a Manager as needed.
• Regular, consistent cleaning and sanitizing of all exercise equipment.
• Ensuring locker rooms are clean and sanitized, stocked and clutter-free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all Performance Center areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
• Assist with marketing tasks such as obtaining client testimonials, taking pictures, videos, etc.
• Other administrative duties as assigned.

Qualifications:

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Ability to pass a background check
• Willing to become CPR/AED Certified (Training provided by IM | Health)

If you are a friendly, outgoing team player who likes to provide exceptional customer service, apply now we would love to hear from you! Visit our website to learn more: www.im-health.com. Submit resume and cover letter to Emily Fisk, Managing Director at efisk@im-health.com