At IM | Health, we dream of a better way to help people live longer, happier, and healthier lives, endeavoring to maximize our patients’ “healthspan”. This all starts with the keystone of our practice: the relationships we have with our patients and clients. 

We are an integrative primary care clinic with a focus on proactive medicine which includes a family practice, urgent care, physical therapy, and nutrition counseling. Our state-of-the-art Performance Center features is a fully equipped fitness facility, designed for personal training. The Front Desk Attendant is responsible for front desk services, and maintaining a warm and inviting atmosphere for members and guests.

The Ideal Candidate will:

  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow IMH team members.
  • Take pride in work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have the ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.

Daily Responsibilities Include:

  • Greet members/guests as they enter and exit the Performance Center; assisting them with any questions or concerns as they check-in.
  • Help to promote our mission by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding IMH policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment.
  • Ensuring locker rooms are clean and sanitized, stocked and clutter-free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all Performance Center areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
  • Assist with marketing tasks such as obtaining client testimonials, taking pictures, videos, etc.
  • Other administrative duties as assigned.


  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age or older
  • Ability to pass a background check
  • Willing to become CPR/AED Certified (Training provided by IM | Health)

If you are a friendly, outgoing team player who likes to provide exceptional customer service, apply now we would love to hear from you! Visit our website to learn more: Submit resume and cover letter to Emily Fisk, Managing Director at

Please fill out the form below and attach your resume

We will be in touch shortly to discuss the next steps!